"I just used stellar phoenix mac data recovery and it seemed to work but now my files won't open. Even though they are "jpeg, mov" files, the error message is "could not be opened". The movie's file format isn't recognized." Any help or are they corrupted? "
Recovered files could not be opened is the most common issue that users can encounter when using Stella Phoenix Data Recovery, both Windows and Mac versions. If you also came across this case, don't worry, you are not the only one. Let's check why it happens and how to fix it.
The primary factor that causes recovered files won't open is the corruption. That is to say, your file was already corrupted before losing, partly overwritten or damaged in some way. Also, this might due to virus attack, disk fragmented and more.
Actually, there is no magic solution to fix the case. What you can do is to contact Stella support and submit the log file to their tech support team to check if the file corrupted during the recovery process. Then, they may directly offer you help. But the most effective way is to turn to another reliable 3-party software. You can try Data Recovery tool. Recovered files not open issue seldom happens when using Data Recovery.
Data Recovery is suitable for various scenarios, like formatted partition recovery, pst repair and email recovery, Microsoft document recovery and etc. Also, it supports almost 200+ file formats.
Click the buttons above to download and install Data Recovery on your phone. Run the software and you will see the interface as below. Select the types of files you want to recover and hit the Next button.
Here listed some common locations and drives that you can scan lost data from, including desktop, recycle bin, C Drive, and some cannot be found partitions. If you are not sure where the deleted files previously stored, just tick the Whole Computer option and hit the Start button.
The software will start scanning files in the selected disk or location. There are two scan modes for you: Quick Scan and Deep Scan. If the Quick Scan mode cannot find the lost data, the software will automatically switch to Deep Scan mode. When the scanning completed, you can preview the result in detail. Select those you want and click Recover to save the lost files back to your PC or device.
To avoid recovered files not open, the best way is to backup data regularly. No data loss, and no data corruption.